Safety you can rely on
Every visit checks the parts that keep you safe, from the doors to the safety gear.
Service and AMC
Lift maintenance in Visakhapatnam that keeps your lift safe and running.
A lift that is serviced on schedule is safer, quieter and less likely to stop when you need it. Our annual maintenance contract (AMC) gives you planned visits by trained technicians, and help when something goes wrong. Your first 12 months of planned maintenance are free if we installed the lift.
Why service regularly
What regular service gives you.
Fewer breakdowns
Small wear is found and fixed before it stops the lift.
A longer life for your lift
Clean oil, adjusted doors and fresh seals keep a hydraulic lift smooth for years.
A record you can keep
Each lift has its own log book, and after each visit you receive a service report that lists what was checked and what was done.
On each visit
What our technician checks on each visit.
Each planned visit follows a checklist, so nothing is missed. We begin with a word with you about how the lift has been running.
- Inside the car
- The machine room and power pack
- On top of the car
- Landing doors, rails and shaft
- The pit
Major services every six months cover every component on its schedule.
How we look after your lift
How we look after your lift, step by step.
Behind every visit is a system our technicians use on their phones. It means the work is planned, checked and recorded, and you can see the result.
A log book on the lift itself
A QR sticker on your lift opens its log book on any phone. You, your building manager or an inspector can see every visit and repair, print a copy, and report a breakdown with one tap, with no login.
Checks measured as numbers
Our technicians record readings such as oil level, pressure, supply voltage and floor levelling, and compare each one with its normal range, so a small drift is caught early.
Photos of the work
Each visit includes photos of the areas checked, taken from the same angle as last time, so any change shows up.
A ride check on every visit
The technician measures the ride with a phone placed on the car floor, so a change in vibration or levelling is noticed before it becomes a complaint.
Repairs priced before work starts
If a repair is chargeable, you receive a numbered estimate with parts, labour and GST, and you say yes or no before we begin. Parts covered by your contract or warranty carry no charge.
Calls followed to the end
Every breakdown call is logged and tracked from booking to a fixed lift. If we are waiting for a part, the call shows that, and the call closes once you confirm the lift is working.
Your warranty is tracked for you
We record the warranty end date for your lift from the day of handover, so you always know what is covered.
On your phone
Your project and your lift, in one place.
While your lift is being built, we give you a private login. It shows the stage the work is at, the promised handover date and which payments are due, and you can send the office a question or a photo from site. Once the lift is running, the QR sticker on it opens its log book on any phone, with no login: every visit and repair, the warranty end date, and a one-tap breakdown report.
Hello, Anita
Example order · Sample villa, Visakhapatnam Now: Rails, cylinder and power pack Promised handover: 15 Dec
- Survey and measuring2 Nov
- Design and drawings9 Nov
- Pit and foundation18 Nov
- Shaft and scaffold27 Nov
- Rails, cylinder and power pack3 of 5 steps
- Car, doors and cabin
- Testing and handover
Payments
Advance with orderPaid
On delivery to siteDue
On handoverDue
Ask a question or send a photo
Water in the pit, what now?
Our site team has seen your photo and will call you.
Opened from the QR on the lift
Example lift · Sample Apartments, Lift 1 Running
Warranty untilMar 2029
CoverPlus AMC
Next planned visitVisit 3 of 6
Recent visits
Planned service · report readyDone
Breakdown call · door sensorClosed
Planned service · report readyDone
Report a breakdown
Example screens with made-up details, to show how it works.
Choose your cover
Three levels of cover, so you pay only for what you need.
All three include planned visits, typically six a year. The higher levels add repairs, breakdown call-outs and wear-and-tear parts. You can choose a contract of 1, 3 or 5 years.
| What you get | Basic | Plus | Comprehensive |
|---|---|---|---|
| Telephone support: log a call and follow it to the end | ✓ | ✓ | ✓ |
| Preventive maintenance: planned visits, every component on its schedule | ✓ | ✓ | ✓ |
| Service repair: fixing what is found, labour included | ✓ | ✓ | |
| Call-outs: visits for breakdowns between planned visits | Charged | ✓ | ✓ |
| Wear-and-tear parts replaced at no charge | ✓ | ||
| In one line | Planned visits and phone support | Adds repairs and breakdown call-outs | Adds wear-and-tear parts, so there is nothing more to pay |
The price depends on your lift and its location. Ask for a quote and we will reply with a written offer.
Comprehensive cover
Parts replaced at no charge with Comprehensive cover.
These wear-and-tear parts are replaced for you during the contract.
- HydraulicsCylinder seals, hydraulic hoses, oil top-up and solenoid coils
- Doors and carDoor sliding shoes, rollers and bearings, guide shoes, the door safety sensor (light curtain), fan and LED lights
- ElectricalContactors, main circuit board, power supply unit, the call buttons inside and outside the lift, display boards
- RopesWire ropes, rope clamps
Good to know
Good to know before you sign.
Some work lies outside any AMC: electrical parts damaged by water or supply fluctuation, damage from misuse or overloading, changes or repairs by others, civil work and the power supply up to the lift isolator, upgrades and new features, and events beyond our control such as floods. We tell you about any such work before we do it, and quote the cost first.
If your lift stops
Help when something goes wrong.
If someone is inside a stopped lift, the lift returns to the nearest floor, and the intercom in the cabin, which is GSM-based and standard in our lifts, lets them call for help without a phone. Hydraulic lifts also have a manual release knob on the power unit that brings the car down.
Call or message us and we log your call straight away. We aim to respond within 1–2 working days in and around Visakhapatnam and 3–4 working days outstation. If a problem is not resolved, you can raise it with the escalation contact on your AMC quote.
For new lifts
Service from the day we hand over your lift.
Every lift we install comes with 12 months of free planned maintenance. Hydraulic lifts have a 3-year warranty from handover, and passenger lifts, cargo lifts, accessibility lifts and stairlifts have a 1-year warranty. When the free period ends, you can move to an AMC with no gap in cover.
Questions
What people ask about lift AMC.
What is a lift AMC?
An annual maintenance contract (AMC) is an agreement under which we service your lift on a fixed schedule for a set period. It covers planned visits, and the higher levels add repairs, breakdown call-outs and parts.
Do you maintain lifts that HLA did not install?
Yes. We offer AMC for other makes of lift as well. Send us the lift type and location and we will arrange a visit to see it.
How often is my lift serviced?
Plans typically include six planned visits a year, with a fuller service every six months. Each visit follows a checklist, so every component is checked on its schedule.
Which cover should I choose?
Basic suits a newer lift in good condition. Plus suits a lift that needs repairs handled for you. Comprehensive suits owners who want no surprise costs for worn parts. We recommend a level after seeing your lift.
What happens if a visit is missed?
A missed visit is made up within the contract period.
Do I get a record of the work?
Yes. Every visit and repair is recorded in your lift's log book, which you can open from the QR sticker on the lift, and you receive a service report after each visit.
How much does an AMC cost?
It depends on the lift, its location, the cover level and the contract length. Ask for a quote and we will send a written offer.
Let's begin
Ready to look after your lift?
Tell us about your lift and where it is. We will reply with a written AMC offer.